Kotak appoints Amazon's Bhavnish Lathia as Customer Experience Head

Kotak Mahindra Bank (“KMBL”/”Bank”) today announced the  appointment of Bhavnish Lathia as Chief of Customer Experience to spearhead the customer  experience function for the Bank. In addition to this role he will also oversee technology of  the Consumer Bank. 

Bhavnish, also known as Nish, comes with twenty five years of global experience including  eighteen years at Amazon spanning across all business functions like product management,  ecommerce, marketing, engineering & analytics with a primary focus on enhancing  customer experience. Post-Amazon, Nish moved to Valo Health, where he worked as their  Chief Product Officer responsible for engineering, machine learning, and product  management.  

Dipak Gupta, Joint Managing Director, Kotak Mahindra Bank said “At Kotak, we firmly  believe that strong customer relationships are crucial for our business growth and giving  customers consistently delightful experiences is our North Star. We are confident that Nish’s  sharp customer focus, deep curiosity, and wealth of product, technology and operations  knowledge will be an asset to the bank as it embarks on its next phase of growth.” 

Virat Diwanji, Group President – Consumer Banking, Kotak Mahindra Bank said, “Nish is a  seasoned professional who has leveraged technology as a disruptive function and built and  scaled high-performing teams. At Kotak, we expect Nish to lead a mission to transform and  create cutting edge customer experiences by leveraging technology solutions straddling all  customer touchpoints of the bank.” 

Nish has pursued high-ambiguity hard problems, working backwards from a customer  centricity standpoint to derive insights, and invented solutions on behalf of customers  (Consumers, B2B partners, and Developer segments) to maximize value creation. Nish has  over 40 patents (approved and filed) within ecommerce, web-services, distributed  computing, and machine learning domains. Nish has an MS in Computer Science from  University of Louisiana, and an MBA from California State University. 

Nish Lathia said “I am indeed excited to be part of an organisation that keeps the customer  at the core of its business. I look forward to working with my colleagues to innovate and  introduce new initiatives to make customer experience a strategic differentiator for the bank.

Marketing
@adgully

News in the domain of Advertising, Marketing, Media and Business of Entertainment

More in Marketing