Luxury Connect launches luxury customer experience management programme

Luxury Connect has started a three-day Luxury Customer Experience Management Programme for mid-career professionals in the industry. The first such programme concluded recently, trained 20 participants from diversified backgrounds, such as luxury automobiles, watches, jewellery, lifestyle and others, to deal with customers.

 

Luxury Connect has teamed up with the former Retail Training Director at Louis Vuitton, Mr Jean Claude Roustant, for this programme.

 

“We conducted a survey and realised Indian manpower is not up to global luxury standards and that the lack of trained manpower is one of the key challenges for development of the luxury market in India. For this year, we are looking at only short-term workshops because there are enough professionals who first need to be upgraded in their education. We will begin the post-graduate course, hopefully by next year,” said Abhay Gupta, Chief Executive Officer and Founder, Luxury Connect.

 

“India is seeing a growth of high net worth people and there is a need of better luxury service. When consumers buy luxury product they need to be given a dream or a story in the right manner. Luxury never lies in the product only; it lays in the whole story, told Jean-Claude Roustant, the ex-Retail Training Director at Louis Vuitton to Indianretailer.com.

 

One of the learners, Abhishek Malik, Executive Assistant Manager Rooms Division at The Leela Palace Kempinski said, “Coming from a luxury hotel, this programme has been a fruitful one. It helped me understand the management of luxury and delivering complete luxury experience to our customers I will disseminate this information to my colleagues during the training for sure.”

 

 

The program had a wide range of learners, Deepak Bhandari-CRM Manager, Ferrari India • AbhishekMalik-Executive Assistant Manager, The LeelaPalace • AkshayGupta-TajHotels • NitinKumar-Asst. Duty Manager, Delhi Duty Free •  NitinKapoor-Store Manager, Marks & SpencersReliance India • AnkitMathur-Asst. Duty Manager, Delhi Duty Free • ShreyaTandon-Asst. Operations Manager, Tommy Hilfiger India • KarishmaKurup-Asst. Marketing Manager, Tommy Hilfiger India • Sujata Medepalli-Owner, Sujata Se (Singapore) • SoomyaRastogi-CRE, Ethos • ShridharNair-Hotel LeelaVenture, Resident Manager • VarunGupta-Brand Manager, Ethos • Sanil Kalra-Manager, IGI Airport • RahulSahni-Head Commercial Terminal 1, IGI Airport • ShikirBhatnagar-Manager-Customer Relations, Allschoolstuff.com • RahulSaini-Sales Training, Mercedes-Benz India .