PR industry sees double digit growth, gains C-Suite Attention; PRCAI SPRINT Report
- Public Relations is a crucial business function; 8 out of 10 client India Inc. leadership. works closely with communications team to devise PR strategies
- Survey reveals increasing role of regional PR; 15% revenue share 3 years ago is likely to increase to 25% share in revenue in the next 3 years
- Crisis management, public affairs & advocacy and internal communications are top 3 sought after services
- Public Relation’s share of annual marketing budgets witnessed expansion from 10% to 17% in 4 years
- Talent deficit continues to remain one of the biggest challenges for the industry; records more than 20% attrition
India’s largest and most influential Public Relations (PR) professional body, Public Relations Consultants Association of India (PRCAI) brought out its annual industry report today, and affirms upward trajectory estimated at 2100 crores registering double digit growth year-on-year despite Covid-19. Three out of four of the country’s PR firms expect 10% growth in the 2022 fiscal year.
The 2022-23 Study of Public Relations Insights, Nuggets and Trends [SPRINT 2022-23], paints an optimistic picture of the changing PR landscape. The study also found that PR consultancies in the country are making considerable investment in strengthening their regional outreach as clients reach out to consumers in tier II and III cities. However, the report revealed that the high employee attrition rate in the industry at 20% is a pressing issue that may hamper the quality and ability of client service.
Leading research firm, Ipsos surveyed 60 decision makers across Consultancies and In-House Communicators, who noted that while Indian PR industry is overall in sync with its global counterpart, thanks to India’s gradual integration with the world economy, there are some trends that are uniquely Indian.
PRCAI worked with Astrum, India’s first science-based specialist reputation advisory to generate unique industry trends and insights and one of the key findings of the study is the positive shift in the way PR is perceived now by top stakeholders. With the private sector, start-up economy and unicorns fuelling growth in India, the C-suite is increasingly recognizing the value of Public Relations professionals.
Eight out of 10 respondents said that India Inc. leadership is working closely with its corporate communications team to devise strategies for brand communication, while 80% of corporate communications head report directly to the CEOs.
This shift is evident by another fact that 72% clients expect consultancies to play a strategic role, with similar proportions reporting increasing integration of digital and traditional PR, along with more adoption of technology and automation.
Atul Sharma, President, PRCAI said, "PRCAI is striving to build a more professional, ethical, and prosperous PR industry. SPRINT 2022-23, is a step in that direction and reveals how the industry professionals are increasingly becoming indispensable to India Inc., not just as supporters but partners in growth.” He adds “We are now being recognised as strategic consultants who help solve business problems and for this transformation to sustain, technology and talent has to complement each other most effectively.”
Other Key Trends In SPRINT 2022-23:
- Growing Role of Regional PR: Brands are now asking for a more focused local PR strategy for smaller cities. With consumer spending going up in tier 2 and tier 3 cities, brands want their communication to be targeted. To meet this demand, consultancies have amped up their regional presence by either opening local offices or partnering with affiliates to deliver the desired results. The report noted that over the last three years, the regional spend for consultancies have increased from 15% to 19% and is expected to increase to 25% in the next 3 years.
- Digital First: In this hyper digital era, nine out of 10 clients has to deal with fake news in last one year and trust and authenticity in communications has taken over visibility. 80% agree that company handles as a source of credible news will continue to be important. While 75% feel that newspaper space is shrinking, 3 out of 5 see an increase in the share of paid news across digital media. Media Relations is losing revenue share but continues to be a significant contributor at 68%, in the next three years its significance may drop to 48%.
- Increasing PR off Marketing Pie: An encouraging trend qualifying integrated communications is that companies in India are now allocating a higher proportion of their marketing budget to PR services. PR share of annual marketing budgets of clients, saw 7 percentage point increase in 4 years, expanding from 10% in 2019 to 17% in 2022
- Broadening Services Portfolios: The post pandemic scenario points out that clients turned to PR to effectively communicate with multi stakeholders - both external and internal where 93% ranked crisis handling as most important, followed by public affairs and advocacy at 89% and internal communications at 85%, becoming the top three sought-after services in the PR realm. Clients are now looking to build trust and reputation and seeking PR expertise across a diverse range of areas including handling disinformation, paid media, digital and content management, thus widening PR scope.
- The PR Measurement Efficacy: SPRINT 2022-23 revealed that 95% of respondents measure their PR efforts, with over 80% reporting that measurement metrics are finalized at the beginning of the campaign, a positive step to drive effectiveness. Even more importantly, three out of five respondents agreed that PR measurement and evaluation is shifting from
AVE to other metrics, a long-overdue development that can only support the industry’s overall value. No doubt, this was validated in the study showing around three in five CFO’s or CEO’s require measurement objectives in signing off PR budgets.
Talent Shortage Is PR Industry’s Biggest Headwind
- Talent Scarcity: The survey insights noted that the industry has been witnessing attrition of more than 20%, higher than the global standards. 74% of respondents agreed that more than attracting talent, its retention at entry and mid-levels is becoming increasingly difficult. For the Millennials, the balance between career aspirations and better quality of life is no longer an either/or choice. Higher compensation and need for work life balance reasons for frequent job shifts, besides post Covid-19 phenomenon reflective of different live goals of millennials changing careers path outside PR to opt for alternate career choices like creating music band, teaching in rural areas, taking up entrepreneurship.
- Newer Hunting Grounds: SPRINT study found that most staff are still recruiting from masscomm and journalism institutes, through new hunting grounds are emerging with increased hiring from graduate colleges and MBA institutes. The study highlighted that 70% respondents agreed that there is a shortage of skill sets for emerging areas and specialist needs like public policy and ESG. Two out of five employers are hiring sector-specialized recruits to meet growing specialized needs in the PR industry.
- Higher need to upskill people: The study shows there is under-investment in talent development and firms are spending less than 1.5% of their revenues in training, making a strong case for the immediate attention to prioritize constant investment in people that will pay dividends in the long run. PRCAI’s writing skill program and AIPR accreditation in 2022 is a step in the right direction to take this challenge head on at an industry level.
- Bridging Client-Agency Expectations: A bridge needs to be built between client and consultancy expectations. While clients are willing to pay for higher quality talent and expects PR professionals to come with rich experience in public advocacy, legal expertise, and other key subject matters, 83% of consultancy respondents revealed that the client budgets are not increasing at the same pace as consulting expenses.
Deeptie Sethi, PRCAI CEO, concluded, “PRCAI’s SPRINT 2022-23 report is testament of the progress of our profession as today, India is recognised as a developed PR market that is integrated in the global economy. PR professionals are increasingly called to play a strategic role with our expertise in building persuasive narratives across a full range of private and public enterprises. We can further strengthen our position by upskilling and reskilling to leverage technology to our advantage and integrate paid, owned and earned media platforms into our programmes.”