PVR introduces interactive consumer platforms

With over 100 million Indians using the digital space every day, internet has become the new and most convenient way of life. People want all the information instantly, they want to voice their opinion and be heard. Taking a cue from this trend, PVR, the largest cinema exhibition company in India, has recently launched the next level of consumer engagement.

PVR takes pride being the first mover in the digital space, with the introduction of two path breaking technologies - ICE or the Interactive Consumer Experience and the PVR Movie Calendar. These two powerful interactive platforms have the ability to not only connect with the customers, but also take their feedback on real time basis and provide hassle free - on the move information.

There are times when one has to surf several websites to search the release dates of upcoming movies. One uses different apps or visits various websites to get the desired information. With the introduction of the PVR Movie Calendar, which can be synced to smart phones and desired gadgets, updates the device calendar with upcoming movies’ release date.   Movie calendar not only enables the patrons to see the line-up of the movies at PVR for the next three months but also set reminders for new releases.  It is the most convenient and user- friendly system which is compatible with IOS, Android, Mac and Windows?

Another digital platform of PVR – The ICE or the Interactive Consumer Experience connects the consumers with PVR Cinemas.  It is an on-the-move feedback mechanism, which gives consumers the opportunity to give instant feedbacks. It is a mobile based channel which works on SMS and USSD (a technology that allows menu based interactive communication). Patrons who book tickets online receive a message soon after the movie is over, for them to rate the overall experience at PVR cinemas- positive or negative. The feedback reaches the concerned department immediately and necessary measures are taken at the earliest opportunity to enhance the customer experience. It is an accurate way to collect aggressive data and pro- actively improving the world class movie watching experience at PVR Cinemas.

Mr Gautam Dutta, CEO, PVR Cinemas said, “Internet is the most powerful tool in today’s world. The way it has empowered the youth to express their opinion is commendable. Our vision is to reach out to patrons through online medium and bond with them. It is very important for us to understand consumer perspective and provide them with services which can collaborate with their requirements. We are always keen to know how our patrons feel and expect from PVR Cinemas.

All our digital innovations enable us to evangelize a wholesome cinema experience for all our loyal customers.”

PVR is the pioneer of the multiplex culture in India and now it’s taking another revolutionizing step in the digital space as well to provide the most enriching cinematic experience to the patrons. Understanding the concept of ‘after service’ customer satisfaction, we are leaving no stone unturned to provide a seam less movie watching platform to our guests.