SBI General Insurance step forward to help those affected due to rains

SBI General Insurance puts a foot forward for their customers affected sue to torrential rains in Mumbai city. Areas such as Dadar, Sion, Chembur, Parel, Kurla, Chunnabhatti, Wadala and Tilak Nagar, Vikhroli, and Bhandup have been heavily affected due to cloudbursts, landslide and over-flowing of the water.

SBI General Insurance stands by its customers during these testing times. The team at SBI General has set the standard operating process in motion and has set up a task force to manage queries and claims on fast-track mode. It is monitoring the in-coming information and is equipped to respond to all the queries.

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Customers can intimate / register claim via various means:

1. Call the company’s toll-free number 1800 102 1111
2. SMS <CLAIM>to 561612
3. Send details on email: customer.care@sbigeneral.in 
4. Visit Claims Intimation Section on www.sbigeneral.in

The Company has reached out to a panel of surveyors to avoid any loss of time in the claim settlement process. As a part of the process, surveyors are always advised by the Company to use contemporary technology, including drones to carry out immediate surveys.  Additionally, SBI General follows a process of ‘Express Claims’ settlement for losses of up to Rs. 10 lakhs for Commercial Lines/SME Claims. Through SBI General’s Fastlane initiative, customers can get their small value Motor claims settled almost instantly. Heavy rainfalls in the districts have brought along an array of problems and losses for customers and SBI General will waive off the documentation requirement wherever possible. Immediate settlements will be made in case of certain smaller claims.

Equipped with digital readiness and a robust Business Continuity Plan SBI General is committed to help their customers get back on their feet as soon as possible.