Talisma's customer experience management strategy bags Golden Peacock Innovation Award

Talisma Corporation's pioneering customer experience management (CEM) strategy has won the prestigious Golden Peacock award for innovation. The award was given to Raj Mruthyunjayappa, Managing Director, APAC and EMEA, Talisma Corporation Pvt. Ltd. at an award ceremony held at the 22nd World Congress on Total Quality in Bangalore.

Talisma has been a leader of innovation on various fronts such as e-governance and customer experience management for over a decade. The company's solutions covering Right to Information, Citizens' Grievance Management and governance transparency can help government departments and civic bodies manage citizen interactions and relationships in a friendly manner leading to increased efficiency.

Talisma has also been helping private-sector customers migrate to a CEM regime. As one of the industry leading R&D investors, the company has pioneered a range of solutions that help tier-one customers in segments such as banking, insurance, and retail, among others adopt a comprehensive CEM framework in all their customer and employee-facing initiatives. Talisma's innovative CEM-enabling suite includes solutions that help businesses fine tune their service delivery approach in line with changing customer preferences. , integrate front- and back-office processes and gain intuitive insights into customer preferences.

"This award is a validation of Talisma's belief in the strength of CEM as a game changer for service providers and is a major milestone in our quest for staying ahead of the innovation curve," said Raj Mruthyunjayappa. Over the last two years, Talisma has invested extensively in enhancing our product, consulting and service portfolios to help our customers embrace CEM and transform the way they do business. This award is indeed an inspiration for us and reaffirms our desire to explore new concept frontiers to help our customers adapt to the constantly evolving customer service landscape".


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