Tata DOCOMO launches live chat service

Tata DOCOMO-the GSM brand of Tata Teleservices Limited, has launched "Live Chat' service for all its customers. Live Chat Service is first-of-its-kind endeavor in the Indian telecom industry and aims at ensuring customer service as a key differentiator for Tata DOCOMO.

The service will take care of all postpaid & prepaid queries/ requests & complaints through live Chat option. Further more, the customers post chatting with the company representative, can also fill in a feedback form to help Tata DOCOMO consistently evolve the service.

Speaking on the launch of this unique initiative, Gurinder Singh Sandhu, Head-Marketing, TATA DOCOMO, said, "Everyone is marching towards a digital era where a lot of companies today offer product/services, toll free services and solutions online using the digital space. Working on the same concept and leveraging the online digital medium, Tata DOCOMO has launched Live Chat service to address customer complaints and resolve the same in real time! Launching Live Chat service is first of its kind in the telecom industry and I am very confident that customers will find this service very convenient, useful and time saving."

To avail the service, Live Chat, customers have to log on to TATA DOCOMO website and click on the "Chat' button. Once the customer fills a Pre-Chat Form, he/she automatically gets transferred to a live chat with the company representative. The representative then resolves/answers queries/requests/complaints and closes the chat accordingly. Post the chat, the customer can simply provide his/her opinion by filling a specific feedback form.