Twitter India's resident grievance officer quits: Reports

According to media reports, Twitter interim resident grievance officer for India has stepped down leaving the social media intermediary without a grievance official as mandated by Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Twitter had appointed Dharmendra Chatur for the post.

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The development has come to light at a point when the micro-blogging platform is facing flak from the Indian Government for its failure to comply with IT Rules, 2021. The platform had responded to the final government notice issued on June 5 that it intends to comply with the regulations. Government officials have said that the platform has lost its intermediary status and hence will be legally responsible for all content posted by its users on the platform.

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The regulations mandate that significant social media intermediaries with over 50 lakh user base have to appoint a grievance officer to deal with complaints and require them to share the name and contact details of such officers.