WhatsApp introduces three ways to connect with businesses
Recently, in a WhatsApp blog the company stated that it is building new tools to help people and businesses communicate with each other. Therefore, the company through its blog said that it is expanding its support for businesses that need more powerful tools to communicate with their customers.
The blog post noted three ways businesses can connect. One was to request helpful information. Those who need, say, shipping confirmation or a boarding pass, can give their mobile number to a business on a website, through their app or in store so they can get information on WhatsApp.
A second was to start a conversation. If a user sees a ‘click-to-chat’ button on a website or Facebook ad, they can then quickly message a business.
The third option is to get support. The blog explained that some businesses may provide real-time support on WhatsApp to answer questions about their products or help you resolve an issue.