Tata Motors launched "Tata Motors Service Edge'
Tata Motors is India's largest company in the automobile and commercial vehicle sector.
The company is ensuring that problem diagnosis and the related solution is comprehensive.
Symptom based diagnostics: A state-of-the-art diagnostic system ensures quick and comprehensive check of the vehicle. At each dealership a technician has been intensively trained as Diagnostic Expert Technician (DET). They attend to challenging repair requirements on the basis of symptoms indicated by the customers.
Flying doctors: A pool of 10 on-call technical experts has been set up across the country for higher level diagnostics to address any issues where dealers & DETs need support.
Quality repairs: Under this programme each vehicle is subjected to standard quality checks to identify repair requirements not noticed or reported by the customer, ensuring that complete health of the vehicle is assessed, attended to and customers are apprised.
On the launch and its plan, Rajiv Dube, President (Passenger Cars), Tata Motors said, "To create an even deeper customer connect, we have harnessed our learnings from customers to conceive Tata Motors Service Edge. We believe it will help take our service to a greater level of effectiveness and customer satisfaction."