Executive board of Swafe BPM picks Manu Raj as COO

Swafe BPM announced the appointement of Manu Raj as the Chief Operating Officer (COO) of their company. In this new role, Raj oversees the quality and timeliness of SWAFE services to our clients. Raj comes with a operational experience of 16 year in large MNC's like Accenture, Sitel India and Transworks Services. He was at the leadership role in capability development & customer service delivery operations in Accenture Services, Mumbai, before accepting this role.

"This new role reflects the commitment of the SWAFE Board of Directors to add senior management capability and capacity in pace with our high growth. This is part of planned senior management additions to support our top tier client base as new clients sign on to enjoy the benefits of higher availability, increased efficiency and lower costs in IT critical infrastructure that SWAFE's unique services have proven to provide", said Allan Koglmeier, one of Swafe's Founder-Directors.

The Company Founder and current MD, Shalendra Vasithith, stated " The COO role is critical as we stay in front of the growing size and complexity of our business. Through the confidence of our clients we are growing at a rate where we needed to bring the next leadership layer into the business. Raj's background in business process, financial controls and operational excellence is exactly the skill set we need to help lead the business through our next growth phase."

"I am humbled by the confidence shown in me by the Board and MD of SWAFE, and look forward to taking this excellent team to new heights", said COO Manu Raj. "We see more opportunity in pan-India process standardization, automating status capture and dissemination, and machine autoreporting and management. Some of this is in the pipeline now for field testing this year. It will be a breakthrough in our ability to deliver excellent service and our client's ability to see service status on demand."