Idea Cellular partners with Indian Railways to break travelers language barrier
As part of this program, the Idea Language Helpline is being promoted across Indian Railways network for a week. Idea Language Helpline jingle will play on 139, creating a brand connect with millions of callers who call on this number.
Idea Language Helpline jingle will play on the IVR of Railway's inquiry no. 139, for a period of 7 days starting 29th October. The caller will hear one jingle of 10 seconds when call connects with IVR, followed by a jingle of 15 seconds when call is transferred to a human Interface. In the South circles, the jingle will be in English and in rest of India it will be in Hindi.
Idea Cellular through this initiative wants to connect with crores of travelers who would be using this one of the world's most extensive rail network during the festive season and introduce the innovative "Language Helpline' in order to assist them in their communication with the people in new city and areas.
With the ongoing festive season in India Indian Railway traffic goes up substantially, with people traveling into different towns and cities to meet and greet their near and dear ones across different cities. This means that through this initiative, Idea Jingle would be heard by a large base of audience estimated around 1 crore callers in these 7 days, across the country.
In a first-of-its-kind initiative, the passengers are being informed about the Idea Language Helpline - a service that they can avail when they reach their new destination, for conversational support in local language.
Additionally, Language Helpline brochures will be placed in the seat jackets in flights during this month long activity aimed at reaching on to 18-20 lakh passengers. These brochures carry translations of few common words and phrases in 16 different languages and can be useful reference for anybody travelling to a new place in India where a different language is spoken.