Volkswagen going big on customer satisfaction, Introduces 10 min call back service

The new standardized process is as easy as it is efficient. Everybody interested in Volkswagen can revert online to the company using the internet homepage. Latest 10 minutes after the request is registered the enquirer will receive a call-back from a well trained Volkswagen Call Center Agent who will help to find further information.

Talking about the benefits of this advanced service, Lutz Kothe, Head of Marketing & PR, Volkswagen Passenger Cars, Volkswagen Group Sales India Pvt. Ltd. Said "The utmost goal of Volkswagen is not only to provide premium and high quality vehicles but also customer service of the same standard. Thus to make the customer feel special is a pleasure for us. We're always happy to talk to our customers. This service emphasizes our commitment towards customer satisfaction."

With that kind of immediate customer interaction Volkswagen wants to assure an individualized service. Given the high standards of product and service quality Volkswagen stands for, it is crucial to offer a delightful customer experience right from the beginning. The service is available from 08:00 a.m. to 08:00 p.m. throughout the year.