British Airways unveils its new campaign, a short film 'Fuelled by Love'

Having served the country for close to a century, British Airways continues to love India back. The real-life experiences of British Airways’ cabin crew reveal that whilst service is driven by purpose and efficiency, true care is ‘fuelled by love’.

With the customer at heart, British Airways today unveils its latest brand campaign, a short film titled, ‘Fuelled by Love’, inspired by a real-life experience of a British Airways cabin crew member. The film follows the story of a young UK based cabin crew member who is flying to India for the first time. On her maiden trip to India, she meets a customer on board with whom she develops a special bond, creating beautiful memories which resonate with her on every one of her future flights.

The film, now live on British Airways’ YouTube channel, https://youtu.be/ZFb01yTR9bA, has been created by SapientNitro and directed by Neeraj Ghaywan, the critically acclaimed director of the Hindi film, Masaan.

To celebrate the new brand campaign launch, British Airways is delighted to announce a fantastic three-day offer for its customers from India to London with all-inclusive fares starting from just INR 53, 542 and INR 145,517 in World Traveller (economy) and Club World (business) respectively. The offer is valid for sale period, 2 February 2016 – 4 February 2016 and for outbound travel period until 30 June 2016.

Moran Birger, British Airways' Regional Commercial Manager, South Asia, said, “India is British Airways’ second largest market outside the UK and after the US.  We are proud of our rich heritage of over 90 years in India and deep understanding of this wonderful country. Through this film and the brand campaign, we want to show the actual experiences of our cabin crew members serving customers on our India routes. Many of them have shared stories of how care and thought that goes into every part of their journey have helped them connect with our customers and provide a more personal service.”

The short-film will be promoted on British Airways’ social media channels including, Facebook, Twitter, YouTube and Google+ and run alongside print, digital, outdoor and social media campaigns in three phases commencing from 2 February until the end of the month. The amplification on social media will involve real-life, compelling crew stories through short videos and photo essays.

To take its customer experience to the next level, British Airways has committed to invest more than £5 billion in its products and services.  The investment has seen British Airways’ customers benefiting from new aircraft, new World Traveller economy and World Traveller Plus premium economy cabins, a revamped First cabin and better lounges around British Airways’ network. Funds have also been allocated to improved catering and new technologies to make the travel experience more comfortable and convenient for customers on the ground and in the air.