Phoenix Mills and Dineout co-create a contactless dining experience
Phoenix Mills Limited has joined hands with India’s largest dining out and restaurant tech platform - Dineout, to create a contactless dining experience at restaurants and food courts across its malls in India. This partnership is powered by Dineout’s B2B tech solution - inresto, which will enable restaurants and food courts within Phoenix Malls in Mumbai, Pune, Bangalore, Lucknow, Chennai and Bangalore with its end to end tech suite starting from pre-ordering, digital menu, digital payments to digital feedback.
The contactless technology from Dineout will redefine the dining experience within the mall digitally with just one-click and reduce the wait time and help maintain social distancing. It will also enable restaurants to manage their operations at 50 percent capacity through its table management software. On the customer front it will allow them to do:
To reserve a slot at the restaurants.
Pre-order their meals and to place the second round of orders, thereby cutting the wait time at the restaurant/food court.
Allows diners to check the hygiene and safety measures and rating for the outlet
Allows them to give feedback to their restaurant
Allows them to earn loyalty points digitally
Shoppers looking for takeaways can simply pre-order the dishes, grab the items from the counter and check out by paying digitally through their smartphone. Making the entire in-mall experience seamless and contact-free.
Commenting on the announcement, Mr. Ankit Mehrotra, CEO & Co-founder, Dineout said, “ This partnership allows us to extend our contactless technology to malls and caters to the retail customers enabling #SafeToEatOut within the malls. Now shoppers at Phoenix mall can experience the minimum contact dining experience at the food court and restaurants with just one click on their smartphone. Making the entire experience safe, smart, and fun without compromising on the safety and hygiene of the shoppers/diners.”
Speaking on the partnership, Mr. Rajendra Kalkar, President, The Phoenix Mills Limited said, "We are ready to welcome shoppers across all our properties in India with adherence to safety standards issued by the government. Customer safety is the prime importance to us and with the Dineout’s inresto restaurant tech, we're sure to win the confidence of shoppers again. Contactless dining suite will help us in reducing the unnecessary contacts at the food court and restaurants within the mall offering complete peace of mind and convenience to the shoppers."
Besides offering the country’s first end-to-end contactless dining suite, Dineout also offers Restaurant Safety Kits and is facilitating hygiene certification for restaurants through a licensed lab to ensure restaurants clear the necessary hygiene benchmarks before resuming services. Diners can view certified restaurants and their respective audit ratings on the Dineout App, and therefore make informed decisions. and be assured of the safety and hygiene standards, which will help regain consumer confidence in a post-COVID world.