India would be close to being a developed nation by 2030

Empowering businesses to grow and scale, Salesforce India is driving the country's digitisation story forward. By providing tools and technology, it is helping companies manage their customer relationships, streamline sales and marketing processes, and enhance customer service. Leading the operations of this cloud-based software company is Arundhati Bhattacharya, who assumed the role of Chairperson and Chief Executive Officer after dedicating four decades of her career to the banking sector.
Bhattacharya recently joined Niret Alva, an award-winning television journalist, producer, anchor, and educator, in the second episode of ‘UMUTE with PRCAI.’ In the candid conversation, she shared her views about the India of tomorrow, the ongoing digital revolution and her second innings at Salesforce India.
Sharing her outlook on India in the year 2030, Bhattacharya affirmed her belief in India's potential to evolve into a developed country. Responding to the question of the host she said, “We should be very close to being a developed country if not one already. That would be my aspiration, and I'm sure that is everybody else's aspiration.”
Regarding her career transition, Bhattacharya asserted that she has always been profoundly interested in the emerging digital and IT sector. She added that it was one of the reasons to join Salesforce India after retiring from SBI. Accentuating the ongoing digitization process, which is revolutionizing the workplace landscape, she even emphasized the need to upskill, reskill, and explore different fields in one’s career.
“I thought that I had a few more years during which I could easily do something. And I was telling all these youngsters that they needed to unlearn a lot of things, relearn, and upskill themselves so that they could have multiple careers,” she said, adding that in the coming decades, it would be crucial for any enterprise to have a strong IT backbone to survive in the changing market.
When asked about her leadership style, the head of Salesforce India stated at the time of crisis, she focuses on crafting a clear vision for team. Further she allows her team their space to bring the vision to life. The practice helps to move faster and motivates the team to do their best.
“Leadership actually grants you a certain amount of power. It empowers you, and the role of an empowered individual is to empower others, to enable them,” she said.
In response to the host's question about the relationship between India and the US about the development of the IT sector, Bhattacharya asserted both countries in some forms are dependent on each other.

Elaborating on this, she added that there is a lot of research going on in the U.S., which require resource. India may not have that abundance of resources, but it has “brain power and the manpower.”
She stated that “We have a depth of talent in India, which is difficult to find in most other countries, merely because of our demographics… We seem to have some ingrained DNA that helps us become comfortable with digital pretty early.”
Bhattacharya also touched upon the topic of job loss in the podcast due to the advent of Artificial Intelligence (AI). Taking reference from the past, she said that such evolutions create new types of jobs rather than leading to job loss.

Sponsored by Adfactors PR, ‘UNMUTE with PRCAI’ is the first-ever podcast series of the Public Relations Consultants Association of India (PRCAI). The collection consists of 10 inaugural episodes that would bring together business leaders, and valued 'Opinions that Matter', from diverse speakers from the worlds of business, politics and culture, to amplify the voices of thought-leaders shaping the rising India. The podcast is available on Spotify, Google Podcasts, Apple Podcasts, Anchor, Bingepods, and JioSaavn