Telco Airtel has collaborated with Google to simplify its customer service experience

Telco Airtel has collaborated with Google to simplify its customer service experience by integrating its customer care with the Artificial Intelligence-powered Google Assistant. This new cutting-edge feature will allow customers to have rich conversational experiences with Airtel.

These features are right now available in English but going forward, Airtel will roll it out in multiple regional languages to help deliver an even more personalised experience to millions of Indians and encourage them to get online. Similarly, Airtel will continue to track what questions customer are asking and enable responses to them via Google Assistant, thus improving the flexibility and robustness of the Airtel voice Action.

The initiative is a part of Project Next – Airtel’s digital innovation program, which is aimed at transforming customer experience across all of its services and touch points. Airtel plans to launch several exciting digital innovations to step change the simplicity and interactivity of its customer experience.